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Good Assist Outreach Navigator / Work Adjustment Trainer

Title Good Assist Outreach Navigator / Work Adjustment Trainer
Salary 12.00/HR
Start Date 2019-10-09
Location Marshall-15, Palestine-07
Job Information

This full-time position will require the employee to work part-time as Good Assist Outreach Navigator and part-time Work Adjustment Trainer. This position is for our Palestine & Marshall locations.

[Essential] Duties included but not limited to:

  • Responsible for assisting individuals in filling out applications for SNAP benefits, Medicaid, Medicare, and TANF benefits.
  • Work schedule as assigned, including weekends and after regular office hours.
  • Make appropriate referrals to other community agencies as needed.
  • Recruit and coordinate individuals to work at GoodAssist Kiosks.
  • Attend training as designated.
  • Rotate between locations.
  • Complete necessary paperwork for grant tracking.


  • High School diploma or GED required.
  • 6 months of work directly related to experience in customer service (preferred with knowledge of state and Federal programs).
  • Basic MS computer skills.
  • Valid Texas Driver’s License and a driving record acceptable to Goodwill’s Automobile Liability Carrier.
  • Must be able to lift up to 25 -50 pounds; some assignments may require lifting, bending, crouching and standing or sitting for long periods of time.
  • Bilingual skills a plus.

In addition to H.S. Diploma and specified degree or certification, applicant must also be able to perform the essential duties as outlined above. 

The incumbent in this position is primarily responsible for working with disabled individuals and/or disadvantaged youth & young adults w/challenges providing work adjustment training services. The individual must be able to identify appropriate/inappropriate work behavior by observations, review of existing records, DARS data and/or feedback from family members; train consumers on various job duties, workplace policies and procedures/social skills/safe and efficient operation of equipment.  Periodically monitor Individual Adjustment Plan (IAP) to determine progress or modify as needed to maintain individual goal(s); attend mandatory meetings.

This individual has direct oversight of supervision of consumers assigned to their WAT training area; maintain daily logs on the individual’s progress; complete timely monthly reports on consumers; development that includes, but is not limited to: skills, growth, punctuality, socialization, behavior, and overall improvement.

The ideal candidate will be skilled in working with diverse population of disabled and/or disadvantage clients; developing and maintain professional and cooperative relations with DARS counselors, WSAT Coordinators, and DBS consumers; have excellent verbal/written communication skills, interpersonal skills, and technical skills. The requirements listed above are representative of the knowledge, skills and/or abilities required.

Essential Functions: To perform this job successfully, an individual must be able to train, monitor, coach and evaluate disabled individuals and/or a population of youth some having disciplinary challenges; intervene/address consumer crisis, perform extensive report writing (good written and verbal communication skills; a must). Mobility – required to stand; frequently walk, climb, stoop, kneel, crouch, crawl. Dexterity – requires hands to manipulate, feel, reach, lift and/or carry. Sensory – able to see objects, colors at close range or distance, peripheral, and depth vision, communicate orally with normal hearing decibel. Lifting – frequently lifts and/or carries 25 to 50 lbs. using safety measures in place.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions perform each essential duty satisfactorily.

Education/Experience: High School Diploma or GED and a Bachelor’s degree in a related field (Education, Sociology, Social Services, or Liberal Arts) with a minimum of one year of experience in rehabilitation or work adjustment like services; or an AA degree in a related field and 2 years of training/experience; possess computer skills (Microsoft Office Suite, Excel/Outlook). Substitution:  4 years of directly related experience working with people with disabilities and/or in group homes or half-way houses.  An AA degree must be obtained (in a related field as approved by the organization) within 2 years of appointment.  A valid TXDL/driving record acceptable to agency liability carrier is required for this position.

We offer a competitive wage and benefit package, including up to 30 days of paid time off per year.

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