Free Tax Preparation

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IN-PERSON TAX PREPARATION

Thanks to our partnership with the IRS, each year Goodwill Industries of East Texas assists low-income families with free tax preparation through our Volunteer Income Tax Assistance (VITA) program. Despite COVID-19 restrictions, these necessary services will still be provided in person.

  • Appointments are required. Click the “Schedule Appointment” link at the bottom of this page.
  • The VITA preparation site is located at:

409 West Locust

Tyler, TX 75702

Please review the guidelines and the list of required documents below to make sure that your appointment goes as smoothly as possible. 

If you have any questions, you can contact us at (903)593-8438 or freetaxes@goodwilletx.com     

SITE GUIDELINES

  • SERVICE WILL BE PROVIDED BY APPOINTMENT ONLY. 
  • If you are experiencing any of these symptoms: fever, cough, shortness of breath, new loss of taste or smell, chills, sore throat, congestion or runny nose, vomiting, nausea, diarrhea, please DO NOT come to the site. 
  • If you have been exposed to COVID-19 or flu within 14 days, please DO NOT come to the site.
  • Your temperature will be taken at the site. If you have a fever, access will be denied. 
  • Wearing a mask properly will be required at all times, inside and outside the building. 
  • Minors or companions who do not have to file a tax return will not be allowed in the building.
  • You must have a working phone with you.
  • Be sure to bring all required documents to your appointment.
  • Do not arrive more than 5 minutes before your appointment.
  • Please note that if you are over 15 minutes late for your appointment, the appointment will be canceled and you will have to reschedule.

REQUIRED TAX DOCUMENTS

  • Copy of Social Security Cards for all individuals on the tax return
  • Copy of a Photo ID of the taxpayer(s)
  • All income documents (W-2, 1099, etc.)
  • Form 1098T (if claiming college expenses)
  • Total paid to daycare provider and daycare provider’s tax identifying number (such as their Social Security Number or Employer Identification Number)
  • Forms 1095-A, B, or C (for Health Insurance)
  • Business expenses (if applicable)
  • Receipts from charitable donations (if applicable)
  • Bank routing number and account number (if you would like to receive a direct deposit)
Schedule Appointment

Drop-off tax preparation services

For those unable to attend one of our in-person appointments, we offer a drop-off service for tax preparation. 

You can drop all required forms off at any of our following locations:

Goodwill Industries of East Texas – Admin Office

409 West Locust

Tyler, TX 75702

Hours:  8am – 5pm Monday-Friday

Goodwill Store – Athens – Good Assist Office

705 N. Palestine St.

Athens, TX 75751

Hours:  10am – 4pm, Tuesdays and Thursdays

Goodwill Super Store – Tyler – Good Assist Office

1817 W Southwest Loop 323

Tyler, TX 75701

Hours: 10am – 4pm Monday-Friday

Goodwill Store – Center – Good Assist Office

1155 Tenaha St.

Center, TX 75935

Hours:  10am – 3pm Monday – Friday

Goodwill Super Store – Longview – Good Assist Office

2451 W Loop 281

Longview, TX 75604

Hours: 10am – 3pm Monday – Friday

Goodwill Store – Mabank – Good Assist Office

1018 S 3rd St

Mabank, TX 75147

Hours:  10am – 4pm – Monday, Wednesday and Friday

If you are unable to print the forms provided below, they can be picked up from these locations, as well.

You must provide a working phone number. We need to be able to call you to:

  • Let you know that we have received your documents.
  • Ask any questions or notify you if additional information is needed.
  • Set an appointment to sign and pick up your tax return. 

ALL COMPLETED FORMS AND TAX DOCUMENTS MUST BE DROPPED OFF BY APRIL 10TH.

Documents and signed forms can also be emailed to

This service is available on a first-come, first-serve basis. 

REQUIRED FORMS

Each one of these forms has to be signed by all taxpayers and dropped off with your documents, for your return to be prepared. 

  • Intake/Interview & Quality Review Sheet (Form 13614-C)
  • Consent to Use Personal Tax Return Information / Consent to Disclose Personal Tax Return Information (Greater Longview United Way Consent Form)
  • Virtual VITA/TCE Taxpayer Consent (Form 14446) – Only return Page 3. Keep Pages 1 and 2 for your records. 

You can print all required forms from here. If you do not have access to a printer, these forms can be picked up at any of our locations listed above.

REQUIRED DOCUMENTS AND INFORMATION

To prepare your income tax return, we are required to obtain your supporting documents. Below you will find a list of what we will need depending on your situation. Be sure that when you drop off these documents (along with the required consent forms listed above) that you provide us with a working phone number, in case we have any questions. 

  • Copy of Social Security Cards for all individuals on the tax return
  • Copy of a Photo ID of the taxpayer(s)
  • All income documents (W-2, 1099, etc.)
  • Form 1098T (if claiming college expenses)
  • Total paid to daycare provider and daycare provider’s tax identifying number (such as their Social Security Number or Employer Identification Number)
  • Forms 1095-A, B, or C (for Health Insurance)
  • Business expenses (if applicable)
  • Receipts from charitable donations (if applicable)
  • Bank routing number and account number (if you would like to receive a direct deposit)

If you have any questions regarding what documents you will need to provide, you can contact us at (903)593-8438 or email